Terms of Sale

Orders and Contract Formation

1.1 By placing an order with Warwickshire and Northamptonshire Air Ambulance (WNAA) you are agreeing to be bound by these Terms of Sale. You are also confirming that you are over sixteen years of age and that you agree to our use of your personal data in accordance with our Privacy Policy. Please read these Terms of Sale; they are important. If you do not agree to these Terms of Sale please do not place an order.

1.2 Following our receipt of your completed electronic order and payment by credit or debit card, we will contact you by email to confirm the details on the form and supply you with an order reference number. A contract will be created between WNAA Limited and you when we send that confirmatory email (order confirmation) to you.  If you wish to pay by cheque or postal order you should follow the procedure in Condition5.3 below.  If we cannot, for any reason, accept and process your order, we will notify you accordingly.

1.3 We reserve the right to reject any order, as we see fit, without giving any reason.

1.4 We may change these Terms of Sale at any time by posting changes on this website, and without giving you notice, so please check these Terms of Sale whenever you complete an order form and before you submit it to WNAA.  If you place an order with WNAA after we have posted any change to these Terms of Sale, you will be agreeing to that change.

1.5 Please note that our Terms and Conditions of Use or our Privacy Policy may change at any time, so please check them each time you visit this website.

1.6 Right to cancel:  If you are a consumer, i.e., if you are an individual and are placing an order for purposes outside your business, within the European Union, you may cancel your order before the expiry of seven working days beginning on the day after you receive the goods from us.  If you wish to cancel, please send an email to that effect to enquiries@wnaa.co.uk

1.7 Warwickshire and Northamptonshire Air Ambulance (WNAA) is a company limited by guarantee, registered in England no: 04845905, and a registered charity no: 1098874 (England & Wales), Trading as 'The Air Ambulance Trading Ltd' VAT no: TBC . Registered office: Hazell house, Burnthurst Lane, Warwickshire CV23 9QA

1.8 Some of our products are children's items, but we do not sell to youngsters under the age of sixteen. If you are sixteen or under, you should not purchase anything from this website.

2. Delivery and Returns

2.1 Please refer to our estimated delivery times. We cannot guarantee delivery within any time frame, but if we fail to deliver within twenty-eight days after we have accepted your order, you may cancel your order by contacting us at: enquiries@wnaa.co.uk

2.2 If you exercise your right to cancel under Condition 1.6 above, you must return any items that have already been delivered to you within twenty-one days after you cancel your order, and then we will refund the price and any delivery and handling charges that you have paid. However, if you return any book and it is not in saleable condition, or if you return any CD or software that has been opened, we will not be obliged to make any refund.

2.3 If you return any item to us within twenty-one days after it was delivered to you because it is defective or because we sent it to you in error, we will refund the price of that item, any delivery and handling charges for that item, and the reasonable costs of returning it to us.  Whenever you return an item to us we may examine it to check whether it is actually defective.

2.4 If, for any other reason, you are unhappy with any item you have purchased from this website and you return it to us in saleable condition or, if it is a CD or software, you return it to us unopened within twenty-one days after it was delivered to you, we will refund the price of that item, but not the delivery and handling charges or the costs of returning it to us.

2.5 You must include the invoice and packing slip, and a brief written explanation of the reason for the return, with each returned item.  Returns should be sent by recorded delivery post to: Warwickshire and Northamptonshire Air Ambulance (WNAA), Hazell House, Burnthurst Lane, Warwickshire CV23 9QA.

2.6 We may deliver part of your order and charge for the items delivered, even though some items in your order may not have been delivered.

3. Data Protection and Privacy

3.1 We want to protect the privacy of visitors to our website and that of our customers.  Please read our Privacy Policy; it will help you to understand how we use your personal data.  We may change our Privacy Policy at any time without giving you notice, so please check it each time you visit this website.

3.2 Whenever you give us personal data, you are consenting to its collection and use in accordance with our Privacy Policy.

4. Security

4.1 WNAA use the industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering facility is secure for credit and debit card transactions. Your credit or debit card details will be transmitted to us securely ONLY if you are using a secure connection (SSL) aware browser.

4.2 You will not disclose your password to anyone; you are responsible for all orders placed using it.  If you know or suspect that someone else knows your password, you will let us know immediately by contacting enquiries@wnaa.co.uk We may suspend or change any password if there is a breach of security or misuse of this website, or if we suspect that this is the case.

5. Availability and Payment

5.1 WNAA prices, delivery charges and the availability of our stock are published on this website. The price and delivery charges payable are those in force at the date and time you send your order form to us.  We may change our prices and charges at any time.

5.2 We try to ensure that the prices and charges and availability published on this website are accurate, but we need to check the prices and charges on your order form.  We will inform you if our actual prices and charges are different from those stated on your order form and the availability of the items you have ordered. If our actual prices or charges are higher than those on your order form, you may cancel your order; if our actual prices and charges are lower, we will charge you the lower amount.  We will inform you by email if any item you have ordered is unavailable.

5.3 If you order online you must pay by credit or debit card at the time you send us your order.  We accept payment by Visa, Visa Electron, Visa Delta, Switch, Solo, Maestro and Mastercard.  If you wish to pay by cheque or postal order, you should print out a copy of the offline order form and post it, together with your postal order or cheque made payable to WNAA, Hazell House, Burnthurst Lane, Warwickshier CV23 9QA

5.4 You undertake and warrant that all details you provide to us when you place your order will be correct, that any credit or debit card you use belongs to you, and that there are sufficient funds or credit facilities to cover the price of the items you order and our delivery charges.

5.5 We reserve the right to obtain validation of any credit or debit card details before accepting any order.

5.6 Our prices and charges are inclusive of any applicable Value Added Tax and all similar taxes or duties.  If your order is to be delivered to an address outside the United Kingdom you may have to pay import duties and taxes.  Please contact your local customs authorities for details.

6. Accuracy of Information, Warranties and Disclaimer

6.1 WNAA will try to ensure that any information and material on this website that has not been supplied by a third party is accurate, but we make no representation and give no warranty that any information or material is accurate, up to date or complete.  WNAA accept no liability for any loss or damage caused by inaccurate information or material.

6.2 If you find any inaccurate, out of date or incomplete information or material on this website, or if you suspect that something is an infringement of intellectual property rights, you must let us know immediately by contacting: enquiries@wnaa.co.uk

7. General

7.1 No delay, neglect or forbearance on our part in enforcing any provision of these Terms of Sale will be, or be deemed to be, a waiver or in any way prejudice any of WNAA rights.

7.2 If any provision of these Terms of Sale is (for any reason), held to be unenforceable, illegal or invalid in some other way, the unenforceable, illegal or invalid provision will not affect the remainder of these Terms of Sale and they will continue in full force and effect.

7.3 These Terms of Sale are governed by English law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. The place of performance will be England.

7.4 No addition to, or modification of, any provision of these Terms of Sale will be binding on us unless made in writing and signed by our duly authorized representatives, 'Writing' includes email.

7.5 These Terms of Sale together with our Privacy Policy and your order form contain the entire agreement and understanding relating to the subject matter of your order. They supersede any earlier agreements, understandings or arrangements (whether oral and written) relating to that subject matter, but they do not supersede our Terms and Conditions of Use. You acknowledge that you are not placing your order on the basis of any statement, representation, warranty or other provision except those expressly contained or referred to in these Terms of Sale. Nothing in this Condition limits or excludes our liability for fraud.

7.6 Nothing in these Terms of Sale affects your statutory rights as a consumer.

Warwickshire and Northamptonshire Air Ambulance 2011 | Thank you.